Refund Policy

Last updated: July 22, 2026

1. Software License Refunds

The Free plan has no cost. Paid one-time software plans (Business, Enterprise) follow this policy:

ScenarioRefund Policy
First-time purchase within 14 daysFull refund — no questions asked
After 14 days of current billing periodNo refund for the current period
Service outage exceeding 48 hoursProrated credit for the downtime
Accidental duplicate paymentFull refund of the duplicate charge

2. How to Request a Refund

  1. Email [email protected] from your registered account email
  2. Include your account email and the reason for your request
  3. Refunds are processed within 5-10 business days
  4. Refunds are issued to the original payment method

3. Cancellation

You can cancel from Settings → Billing → Cancel Subscription. You retain access until the end of your paid period, then your account reverts to Free plan limitations. Data is retained for 30 days after cancellation.

4. Contact

Digitpen Hub — Email: [email protected] — Response within 24 hours on business days.